REFUND AND RETURNS POLICY
Introduction to Our Policy
At Synthetic Peptide Lab, customer trust and transparency are at the core of our operations. Our Refund & Returns Policy is designed to provide clarity, protect researchers, and ensure fairness in every transaction. While our peptides are strictly intended for research purposes only, we recognize the importance of offering a professional framework for handling returns and refunds.
Eligibility for Returns
Products may be eligible for return if they are received in damaged condition, incorrectly supplied, or if documentation does not match the product specifications. To qualify, items must remain sealed, unused, and in their original packaging. Returns are not accepted for products that have been opened, used, or compromised, as this would affect research integrity and safety.
Refund Process
Once a return request is approved, refunds are processed promptly through the original payment method. Customers will receive confirmation of the refund transaction, and processing times may vary depending on the financial institution. We prioritize efficiency and transparency, ensuring that researchers can rely on a smooth resolution.
Shipping Costs and Responsibilities
Return shipping costs are the responsibility of the customer unless the error originated from our side. In cases of incorrect or damaged shipments, Synthetic Peptide Lab will cover all associated return costs. We recommend using tracked shipping services to ensure safe and documented return delivery.
Exceptions and Limitations
Due to the sensitive nature of research peptides, certain products may not be eligible for return or refund. This includes custom formulations, bulk orders, and items specifically prepared for institutional research. These limitations are in place to maintain compliance, quality assurance, and operational integrity.
Customer Support Assistance
Our dedicated support team is available across multiple channels — email, live chat, WhatsApp, Telegram, and SMS — to guide customers through the refund and returns process. We are committed to providing clear instructions, responsive communication, and professional assistance to ensure every researcher feels supported.